🔒 Legal Document

Privacy Policy

How Truck Fuel Filters collects, uses, and protects your personal information when you shop with us.

Store: truckfuelfilters.com Effective: January 1, 2024 Last Updated: May 2025
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01 — Introduction
Who We Are & What This Policy Covers

Welcome to Truck Fuel Filters (“we,” “us,” or “our”), accessible at https://truckfuelfilters.com/. We specialize in supplying high-quality fuel filters and related parts for commercial trucks and heavy-duty vehicles across the United States.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, create an account, or interact with us in any way. Please read this policy carefully. By using our website or services, you agree to the practices described in this document.

If you do not agree with the terms of this Privacy Policy, please discontinue use of our site. This policy applies to all information collected through our website, as well as any related communications, sales, marketing, and customer service activities.

🔒 Our Commitment

Truck Fuel Filters is committed to protecting your personal information. We will never sell your personal data to third parties, and we only collect what is necessary to provide you with a great shopping experience.

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02 — Information We Collect
What Personal Data We Gather

We collect information from you in several ways — directly when you provide it, automatically when you browse our site, and occasionally from third-party sources.

Personal Information
  • Full name
  • Email address
  • Phone number
  • Billing & shipping address
  • Payment method details (processed securely — we do not store card numbers)
  • Account username & password (encrypted)
  • Truck make, model, and year (for fitment assistance)
  • Order history & purchase records
Automatically Collected
  • IP address & approximate location
  • Browser type & version
  • Device type (desktop, mobile, tablet)
  • Pages visited & time spent
  • Referring website or search query
  • Clicks, scrolls & site interactions
  • Cookie identifiers & session data
  • Purchase behavior & wishlist activity
ℹ️ Payment Security Note

All payment transactions on truckfuelfilters.com are processed through secure, PCI-compliant payment gateways. We never store your full credit card number, CVV, or bank account details on our servers.

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03 — How We Use Your Information
Why We Process Your Data

We use the information we collect for legitimate business purposes, including but not limited to the following:

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Process & Fulfill OrdersTo confirm, package, ship, and track your fuel filter orders and send order confirmations and shipping updates.
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Process PaymentsTo charge your payment method securely and handle refunds or chargebacks when applicable.
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Customer CommunicationsTo respond to inquiries, support tickets, return requests, and exchange requests via email or phone.
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Marketing & PromotionsTo send newsletters, promotional offers, and product updates — only if you have opted in. You may opt out at any time.
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Product RecommendationsTo suggest compatible fuel filters based on your truck make, model, and year, and your browsing or purchase history.
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Analytics & ImprovementTo analyze how visitors use our site so we can improve navigation, product listings, and overall user experience.
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Fraud Prevention & SecurityTo detect, prevent, and investigate fraudulent transactions, unauthorized access, or other illegal activities.
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Legal ComplianceTo meet applicable legal obligations, enforce our Terms of Service, and resolve disputes.
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04 — Sharing Your Information
Who We Share Your Data With

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your information only in the following limited circumstances:

  • Shipping & Logistics Partners: We share your name and delivery address with carriers (USPS, UPS, FedEx, DHL) solely to fulfill your order shipment.
  • Payment Processors: Your payment details are securely passed to PCI-compliant processors (such as Stripe or PayPal) to complete transactions.
  • E-commerce Platform: Our store is built on a platform that processes and stores order and customer data under their own privacy policy.
  • Email Marketing Services: If you subscribe to our newsletter, your email may be shared with providers (e.g., Klaviyo, Mailchimp) for the sole purpose of sending you communications.
  • Analytics Providers: We use tools like Google Analytics to understand site traffic; these providers may collect anonymized data per their own policies.
  • Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority, or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction with appropriate notice.
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05 — Cookies & Tracking Technologies
How We Use Cookies on Our Site

Our website uses cookies and similar tracking technologies (pixels, web beacons) to enhance your shopping experience and gather analytics. Cookies are small text files stored on your device by your browser.

Types of Cookies We Use
  • Essential Cookies: Required for the site to function — shopping cart, login sessions, checkout flow.
  • Analytics Cookies: Track page views and user behavior (Google Analytics).
  • Marketing Cookies: Used to deliver relevant ads and track campaign performance (Meta Pixel, Google Ads).
  • Preference Cookies: Remember your settings such as recently viewed products.
Your Cookie Choices
  • You can disable cookies in your browser settings at any time.
  • Disabling essential cookies may prevent checkout or cart functions from working properly.
  • Opt out of Google Analytics tracking via Google’s opt-out tool.
  • Manage ad preferences via youronlinechoices.com.
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06 — Third-Party Links & Services
External Sites & Platforms

Our website may contain links to third-party websites, such as carrier tracking pages, manufacturer sites, or social media platforms. These external sites have their own privacy policies, and we have no control over how they collect or use your data.

We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policy of any site you visit through a link on our website.

Social media plugins or share buttons (e.g., Facebook, Instagram) on our site may collect data about your interaction with those features depending on your browser and account settings with those platforms.

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07 — Data Security
How We Protect Your Information

We implement a variety of technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

  • SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard HTTPS protocols.
  • Secure Payments: Payment processing is handled by PCI-DSS compliant processors. We never store raw card data on our servers.
  • Access Controls: Access to customer data is strictly limited to authorized personnel who need it to perform their duties.
  • Regular Security Reviews: We periodically review our data collection, storage, and processing practices.
  • Data Minimization: We only collect personal information necessary for the purposes outlined in this policy.
⚠️ Important Notice

No method of transmission over the internet is 100% secure. If you suspect unauthorized use of your account, please contact us immediately at support@truckfuelfilters.com.

08 — Your Privacy Rights
Control Over Your Personal Data

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Correction: Ask us to correct any inaccurate or incomplete personal data.
  • Right to Deletion: Request deletion of your personal data, subject to certain legal exceptions.
  • Right to Opt-Out of Marketing: Unsubscribe from marketing emails at any time via the “Unsubscribe” link or by contacting us.
  • Right to Data Portability: Request your personal data in a commonly used, machine-readable format.
  • California Residents (CCPA): You have the right to know what data we collect and the right to opt out of any sale of personal data. We do not sell personal data.
  • EU/UK Residents (GDPR): You have rights of access, rectification, erasure, objection, and restriction of processing under the GDPR.
📬 How to Submit a Request

Contact us at support@truckfuelfilters.com or via our Support Center. We will respond to all verified requests within 30 days.

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09 — Children’s Privacy
Our Policy on Minors

Our website and services are intended solely for individuals who are 18 years of age or older. Truck Fuel Filters does not knowingly collect, solicit, or store personal information from children under the age of 13.

If we become aware that we have inadvertently collected personal data from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@truckfuelfilters.com so we can take appropriate action.

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10 — Changes to This Policy
How We Notify You of Updates

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make changes, we will revise the “Last Updated” date at the top of this page.

For significant changes that materially affect how we use your personal data, we will notify you by email or by displaying a prominent notice on our website prior to the changes taking effect.

Your continued use of truckfuelfilters.com after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us About This Policy

Have questions, concerns, or data requests regarding your privacy? We’re here to help.

We aim to respond to all privacy-related inquiries within 2 business days.