Refund policy
Shipping Policy
Order Processing
Most orders are processed and prepared for shipment within 1–2 business days.
Cut-off Time: Orders placed after 2:00 PM EST are typically processed on the following business day.
Note: We do not ship on weekends or national holidays. During peak seasons or high-volume periods, processing may take an additional 1–2 business days.
Shipping Methods & Estimates
We ship via UPS, FedEx, and USPS. Shipping costs and delivery estimates are calculated at checkout based on your location and the total weight of your order.
- Standard Shipping: Estimated 3–7 business days.
- Expedited Shipping: Estimated 1–3 business days.
*Delivery times are estimates provided by the carrier and are not guaranteed. Once an order leaves our facility, transit times are subject to carrier schedules.
Tracking, Address & Damaged Items
Tracking: Once your order ships, you will receive a confirmation email containing your tracking number. Please allow up to 24 hours for the carrier to update this information.
Address Accuracy: Please verify your shipping address before finalizing your order. If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for the cost of re-shipping.
Damaged Items: Please inspect your package upon arrival. If items are damaged, contact us within 48 hours of delivery. Keep all packaging materials and take photos of the damage so we can resolve the issue quickly. If a package shows "Delivered" but is missing, please contact the carrier directly before reaching out to us.
Support
We currently ship within the United States only.
If you have questions, please reach out to us at truckfuelfilters@gmail.com.
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM EST.